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The Fine Print….

Our Service Agreement

Important Notice from Poochies Mobile pet Grooming

At Poochies, our groomers are skilled professionals who pour their heart into caring for your pets. Their time and expertise are our greatest assets, and we strive to treat them with respect while providing top-notch service.

We’ve crafted these policies to ensure fairness, safety, and the highest quality of care for your pet, and to protect the time and well-being of our dedicated grooming team.

Thank you for reading and respecting them!

Cancellations and Rescheduling

We know life happens, and we’ll always do our best to accommodate, but last-minute changes have a real impact on our groomers.

  • Cancellations or reschedules made within 48 hours of your appointment will be charged the full grooming fee. Even if you’re rescheduling to another day, your groomer loses out on that original time slot.
  • Please notify us as soon as possible if you’re unable to keep your appointment, we truly appreciate your consideration and advance notice.

Card on File Policy

To secure all grooming appointments, we require a valid card to be kept on file. Your card will only be charged after your appointment is completed, or in accordance with our cancellation/no-show policy if applicable. All payment information is stored securely.

Fleas and Ticks Policy – Please Read Carefully

To protect the health and safety of all pets in our care, it is critical that your pet arrives flea- and tick-free.

Our groomers perform a thorough skin check during the bathing process. If fleas or ticks are discovered at any point, you will be immediately notified via text and photos, and your pet will be given a mandatory flea or tick bath.

This is non-negotiable for the safety of your pet and others.

  • Flea/Tick Treatment Charge: Starting at $100, which includes full disinfection of the grooming van to prevent cross-contamination.
  • If a severe infestation is found, additional charges may apply or we may be unable to proceed with the groom.

To avoid this, please check your pet thoroughly before the appointment. If you suspect fleas or ticks, notify us in advance so we can advise you on next steps.

This policy is strictly enforced to ensure the safety and well-being of all our clients.

Arrival Windows

We are a mobile grooming service, and our schedule flexes to give each pet the time and attention they deserve.
  • You’ll receive a 2-hour arrival window, but please know this is an estimate, not a guarantee.
  • Your groomer will text 15–30 minutes before arrival so you can be ready.
  • We appreciate your patience and understanding, grooming is unpredictable, and safety always comes first.

Drop Off and Pickup

To keep our schedule running smoothly for all clients:
  • Pets must be ready within 5 minutes of the groomer’s arrival.
  • Pick-up should happen within 5 minutes of the completion notice (usually sent 15–20 minutes before your pet is finished).
  • A $2 per minute fee (rounded to the nearest 5 minutes) applies for late drop-offs or pick-ups.

Payment Policies

Payment is due at the time of service.

We accept:

  • Cash (no change available) and Checks
  • Credit Cards (3.5% + $0.30 processing fee)
  • Debit Cards (Visa and Mastercard only)

Returned checks will incur a $35 fee, and future appointments must be prepaid with cash or card.

Pricing and Estimates

Our pricing is based on over 30,000 successful grooms and assumes:

  • A teddy bear-style clip (one length all over),
  • Minimal matting,
  • Cooperative behavior, and
  • Basic outline trims.

Additional charges may apply for:

  • Matting or poor coat condition,
  • Challenging behavior,
  • Complex styles or cuts longer than 1 inch.

All estimates are based on the details you provide. If those differ upon arrival, we’ll discuss and agree on any price adjustments before proceeding.

Extra Time Charges

If your pet requires significantly more time due to behavior, coat condition, or style complexity:

  • A $2 per minute charge applies, rounded to the nearest 5 minutes.
  • This includes time spent waiting if your pet isn’t ready or if pickup is delayed.

Matting Policy

Matted coats are painful and potentially harmful to your pet’s skin.

  • We charge $20 for the first 10 minutes of dematting, then $2/minute afterward (rounded to the nearest 5 minutes).
  • We will not demat for more than 20 minutes. If brushing causes distress, your pet will receive a shave-down for their safety and comfort.
  • Groomers will always prioritize your pet’s health and will communicate with you if adjustments are needed.

Safety and Grooming Risks

Grooming involves sharp tools and working with animals who may move unexpectedly. While we prioritize safety, occasional nicks or minor injuries can happen.


Please let us know:

  • If your pet has allergies, sensitivities, or bite history.
  • If your pet is elderly or has health concerns, we will proceed with extreme care or may adjust the groom as needed.

We may use muzzles or safety restraints if necessary, always applied humanely. If any procedure becomes unsafe or distressing, we will pause or modify the groom for your pet’s well-being.

Contact Information

  • Office Line (text or call): +1 469-652-7911
    
(Staffed 8 hours/day, 7 days/week. Texting is the fastest way to reach us!)
  • Appointment Texts: 530-675-8495 (automated reminders only; replies are not monitored)

By booking an appointment with Poochies Mobile Grooming, you agree to our service policies. Poochies Mobile Grooming is not liable for any damages or losses beyond the cost of the grooming session itself. This includes, but is not limited to, incidental, consequential, or indirect damages. Our liability, under any circumstances, shall not exceed the total amount paid for the specific grooming service.

Our Commitment to You

At Poochies, we know how much your pet means to you, and they mean everything to us, too. Our groomers are committed to high-quality care, safety, and service. We’re honored to be part of your pet’s wellness team and are grateful for your trust and respect as we deliver the best possible experience. Thank you for supporting our team and respecting our policies as we strive to serve your family!