# The Fine Print, Our Service Agreement and Policies

**Short answer:** The policies that govern a groom: cancellations, matting, vaccinations, aggressive behaviour, fleas and ticks, and what happens if a groomer has to wait. Written to keep pets safe and to protect the groomers' time.

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Our groomers are skilled professionals and their time is our greatest asset. These policies exist for fairness, safety, and the quality of care your pet gets.

## The policies that matter most

- **Cancellations.** Let us know as early as you can. Life happens and we will accommodate what we can, but last-minute changes cost a groomer a slot they cannot refill.
- **Matting.** A pelted coat cannot be brushed out kindly. We will always choose the option that hurts less, and sometimes that is a shorter cut. We will never rip mats out of a dog to save a hairstyle.
- **Fleas and ticks.** If a groomer finds an active flea or tick, a van cleaning fee of $150 or more applies. Flea shampoo kills live fleas only; it is not a preventative and it does not kill eggs.
- **Wait fee.** $2 per minute when the groomer is kept waiting, either at the start or if a pet is not collected within ten minutes of the groom finishing. We are not a pet-sitting service and the next appointment is waiting.
- **Handling fee.** $2 per minute when behaviour makes the groom take longer than booked.
- **Aggression and health.** A pet with a bite history or a health concern may need more than a van can safely offer. We will say so on the phone rather than at the door.

Full agreement on the page: https://poochiesdallas.com/fine-print

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No cages, no car rides, just a happy, clean pup.

Book: https://poochiesdallas.com/customer-appointment
Call or text: (469) 652-7911
Email: info@poochiesdallas.com
Canonical page: https://poochiesdallas.com/fine-print